Complaints - We trust you will never have cause to complain about the service we offer but in the event of a problem that you cannot resolve with your appointed Fee-Earner, you as our client are entitled to complain to James Bunn, the firm’s Managing Partner at our Northfield office and this includes any complaint that you may have about the conduct of your file or the bill.
If however the bill remains unpaid, we are entitled to charge interest if appropriate (we have a complaints procedure, a copy of which is available on request). If you are still unhappy you have the right to complain to the Legal Ombudsman at the conclusion of your complaint process with us.
The Legal Ombudsman should be contacted as soon as possible. From 01/04/23 the Legal Ombudsman can investigate complaints made to them within a year of the date of the act or omission about which you are concerned, or within a year of you realising there was a concern.
In circumstances and with regard to our bill, you may apply to the court for an assessment of the bill under Part 3 of the Solicitors Act 1974.
The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. You can raise your concerns directly with the Solicitors Regulation Authority.